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"I have noticed some relief in my joints. They do not seem to be as stiff in the morning when I get up out of bed."
"Mixes well, and has an undetectable flavor, which I like!"
"It’s my daily drink and part of my supplemental routine. It completely dissolves and tastes great. I squeeze a bit of lime, add ice and shake in my thermos. Really refreshing."
Product is very satisfactory in every way. Flavor and performance. Very disappointed in the service and shipping. First time order was no problem arrived in a timely fashion. Second order tracking went still at a facility that never takes longer then 48 hours to revive from after it reaches that facility. This time tracking stopped so I reached out and got a AI robot that keep telling me it was on a transit when tracking never showed it left. 8 days later tracking says it’s was undeliverable was returned. Now it’s been almost 3 weeks since it was ordered and still no product. The email system should be monitored by a real person so when a problem arise it can be resolved. Now I’m out my money and the product hopping I can get a real answer and resolution on the issue at hand. If ordered don’t believe the tracking or the AI for any help.
Hi William,
Thank you for your honest feedback—we’re so glad to hear you’re enjoying the product, and I’m truly sorry for the experience you’ve had with shipping and support. This is certainly not the experience we aim to provide.
I understand how frustrating it must have been to see delayed tracking updates and have uncertainty around your shipment’s status, especially with no clear resolution. While carriers can occasionally experience delays, we completely understand how concerning this situation was and truly value you bringing it to our attention.
While we do utilize AI to assist with initial responses (as it is still learning), please know that all inquiries are monitored and supported by our human customer care team. I sincerely apologize for any frustration or delays you may have experienced. Our team is available Monday–Friday, 9am–5pm, and we’re continuously working to ensure a smooth and helpful support experience.
That said, I’ve gone ahead and sent you a replacement order, and you should receive confirmation shortly. We’re grateful for your patience and the opportunity to make this right.
If there’s anything else we can assist with, please don’t hesitate to reach out.
